Philadelphia Corporation for Aging Training Catalog

Why does emotional intelligence (EI) matter? Leaders set the tone of their organization. If they lack emotional intelligence, it could have consequences, resulting in lower employee engagement and higher turnover. At the core of every outstanding leader are the abilities to connect, achieve, inspire, and act with resilience.

Having the ability to perceive, understand, manage, and use emotional intelligence effectively is crucial for strong leadership skills. Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful relationships.

Learning Objectives:

• Boost morale and encourage positive workplace relationships.
• Recognizing when emotions are influencing your thinking.
• Cultivating self-awareness that positively affects others.
• Manage and adapt emotional behaviors that increase your credibility and influence.
• Utilize social awareness to develop empathy and build strong relationships.
• Apply collaborative, inclusive, and creative communication practices.
• Learn emotional restraint by understanding first before responding and reacting.